Refund policy

Right of Withdrawal

If you are a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), you have the right to withdraw from a contract concluded outside the seller's business premises or from a distance contract – unless a statutory exemption applies – within fourteen (14) calendar days, without giving any reason.

The withdrawal period is fourteen calendar days from the day on which you, or a third party designated by you who is not the carrier, have taken physical possession of the goods. In the case of a contract for multiple goods ordered in a single order and delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, have taken physical possession of the last item. It is sufficient if you dispatch the withdrawal notice before the end of the withdrawal period.

You may inform us of your decision to withdraw from this contract by sending an informal e-mail to info@hybrid-filter.com. You may use the sample withdrawal form provided at the end of this page, although this is not mandatory.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

goods made to your specifications or clearly personalised to your individual needs,
sealed goods which are not suitable for return due to health protection or hygiene reasons and whose seal has been removed after delivery,
goods which may deteriorate rapidly or whose expiry date has passed,
goods which are not suitable for return due to their nature.

(§ 18 para. 1 FAGG)

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery we offer), promptly and no later than fourteen days from the day on which we receive notice of your withdrawal. We will use the same payment method for this reimbursement as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the day on which you notify us of the withdrawal. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

The cost of returning the goods is borne by the seller. Once we receive your withdrawal notice by e-mail at info@hybrid-filter.com, we will send you a prepaid return label. Please drop off the parcel at the designated drop-off point indicated on the label.

General Notes
1) Please avoid any damage to or contamination of the goods. Where possible, please return the goods in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit.
2) Please do not return the goods carriage unpaid.
3) Please note that items 1–2 above are not a prerequisite for the effective exercise of the right of withdrawal.

Retention of Title
If the seller provides advance performance, the seller retains ownership of the delivered goods until the purchase price owed has been paid in full.

Statutory Liability for Defects (Warranty)
1.1 If the purchased item is defective, the statutory provisions on liability for defects shall apply.
1.2 Customers are requested to report any obvious transport damage to the delivery agent upon receipt and to notify the seller accordingly. Failure to do so has no effect on the customer's statutory or contractual warranty rights.

Redemption of Promotional Vouchers
1.1 Vouchers issued free of charge by the seller as part of promotional campaigns with a specific validity period, which cannot be purchased by the customer (hereinafter "promotional vouchers"), may only be redeemed in the seller's online shop and only within the specified period.
1.2 Promotional vouchers may only be redeemed by consumers.
1.3 Individual products may be excluded from the voucher promotion, provided that a corresponding restriction is stated in the content of the promotional voucher.
1.4 Promotional vouchers may only be redeemed before the order process is completed. Subsequent offsetting is not possible.
1.5 Only one promotional voucher may be redeemed per order.
1.6 The value of the goods must be at least equal to the value of the promotional voucher. Any remaining balance will not be refunded by the seller.
1.7 If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the seller may be selected to pay the difference.
1.8 The balance of a promotional voucher will neither be paid out in cash nor accrue interest.
1.9 The promotional voucher will not be refunded if the customer returns goods paid for in whole or in part with the promotional voucher in exercise of their statutory right of withdrawal.
1.10 The promotional voucher is transferable. The seller may fulfil its obligation with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge of, or is grossly negligent in not knowing, the lack of entitlement, legal incapacity, or lack of authority to act of the respective holder.

Applicable Law
1.1 The law of the Republic of Austria shall apply to all legal relations between the parties, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law applies only to the extent that the protection afforded is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.
1.2 Furthermore, this choice of law does not apply with respect to the statutory right of withdrawal for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose sole place of residence and delivery address at the time of concluding the contract are outside the European Union.

Alternative Dispute Resolution
1.1 The European Commission provides an online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.
1.2 The seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To: hybrid-filter.com
E-mail: info@hybrid-filter.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Date:

(*) Delete as appropriate.